Task alignment dampens the effects of the three personal resources on relationship quality. These relationships differ when comparing customer delivery team members with customer management team members. Service workers are vital in business solution implementations due to brown churchill complex variables solutions pdf importance to customer outcomes.
However, service workers face time and resource constraints that limit their ability to address the multiple requirements of individual customer firm members. Therefore, achieving relationship quality can be stressful. Surprisingly little research exists in this area, so it is, therefore, the focus of the present study. The results suggest all three personal resources have positive effects. The results suggest task alignment dampens the effects of the three personal resources on relationship quality, which implies that specific tasks do not necessarily affect relationship quality as a whole. Team membership moderates all hypothesized effects, suggesting a more operational focus for customer delivery team members and a more strategic focus for customer management team members.
Check if you have access through your login credentials or your institution. Senior Lecturer in Management at the University of New South Wales. His primary research interests include customer value in business markets, business solutions and the role of individual actors in value co-creation. Daniel obtained his PhD from Macquarie Graduate School of Management at Macquarie University, Sydney in 2008. This CMP step often involves the chemical formation of a structurally weak oxide-complex film on the wafer surface, followed by selective removal of the film with mechanical abrasion under reduced loading.